6/25/2023 0 Comments Amazon charged me twice![]() From the Orders Details menu, select Returning an Order.If you’ve made a return and would like to request that your next payment be pushed back by up to 2 weeks from the original due date in order for the merchant to process your refund, you can do so easily in the Afterpay app. Until the refund is confirmed and processed by the merchant, your original Payment Schedule with Afterpay will continue. Why am I still being charged when I have returned the goods?Īfter making a return, it may take several days for the merchant to accept the return and process a refund - especially if you’ve returned items via mail. Sat, Dec 24: $20, Refund back to card $5.Payment Schedule after the $80 refund is processed: Additionally, the first payment was retroactively adjusted to $20 and the $5 balance was refunded back to the original card the payment was made with. After the $80 refund was processed, the second, third, and fourth payments were cancelled. However, prior to the second payment being made, items totalling $80 were returned. The order total was $100 & a refund of $80 was processed. Order #123456 totalled $100, and the first payment of $25 was made at the time of purchase. Let’s use the below example to show how this works. The same principles apply if you’ve returned a portion of an order and received a partial refund. If you have returned an order in its entirety and the full amount of the order is refunded, any upcoming payments will be cancelled and any payments you have already made will be refunded back to the card you paid with. ![]() In general, refunds are applied starting with your final payment and working backwards to earlier payments. What happens to my payments when I refund an order? If you make a return and the merchant processes a refund, it will automatically be reflected in your Payment Schedule - further details are below. Returns are always subject to the individual merchant’s policy, which can typically be found on their website or by contacting them directly. What if I want to return part of my order? If the merchant has provided their contact details to Afterpay, this information can also be found on the order details page within your Afterpay App. You can normally find a merchant’s contact details on their website. What should I do if my goods haven't arrived or have arrived damaged?Īny issues with the delivery of your order or condition of goods should be raised directly with the merchant.
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